Australian Privacy Principles

The Australian Privacy Principles (APPs), established and enforceable under the Privacy Act 1988, may apply to Service Excellence Consulting trading as Business Monitor (Business Monitor).

Business Monitor provides risk management and compliance support services to organisations in Australia, New Zealand. We only seek to collect personal information that is necessary for the proper performance of our tasks and functions.

Type of Personal Information Held

The personal information that we collect and hold usually falls into the following categories:

• Client contact details including: -contact details, title, telephone, and email and office addresses.

• Business Monitor personnel information including: contact details, competencies e.g. skills, qualifications, and work experience, work behaviour and performance, workforce screening results e.g. police records, references, industry associations and other memberships, incidents in the workplace.

• Information submitted and obtained in relation to people seeking work with Business Monitor.

How We Collect Information

Usually, the personal information we collect will be requested directly from the individual concerned. In some instances, such as when confirming the information provided, we will collect information from third parties including referees, company websites, public registers, Linked-In and internet searches.

If the individual chooses to not provide us the information we require we may be unable to provide our services.

As far as practicable, we may decline to collect unsolicited personal information and may take such measures as we think appropriate to remove it from our systems.

How We Hold Personal Information

Business Monitor holds personal information in electronic form in cloud-based services, such as Microsoft Office 365 and OneHub.

Purposes for Which We Hold Personal Information

We primarily hold personal information for the following purposes:

• Client and business relationship management for the Business Monitor program

• To provide access to free Business Monitor services

• To provide support when the client is applying for licences e.g. Labour Hire Licences, Employment Agents Licences

Disclosures

We may disclose personal information on Business Monitor personnel, such as qualifications to clients, or to insurers and other professionals providing us services. We disclose personal information on personnel within the group of companies that includes Business Monitor. The related entities in this group are:

• Fathom Business Architects International Pty Ltd

• Certex International Pty Ltd

• Talent Engagement Standard Pty Ltd

We may disclose personal information where we are under a legal duty to do so, including circumstances where we are under a lawful duty of care to disclose information.

In some cases, we may only disclose information with consent from the individual.

We contract out a number of services from time to time and also work with other agencies and committees. These parties may see some personal information, but are not authorised to use or disclose the information without prior permission. These parties may include:

• IT Contractors and database designers

• Tax accountant

• Insurer, insurance brokers.

Information stored in Microsoft Office 365 and OneHub may be stored on servers that are located outside Australia. Overseas managers of these storages may see some personal information, but are not authorised to use or disclose the information without prior permission.

Client Personnel Information

In the course of providing services supporting licence applications, we may sight personal information relating to the personnel of clients with whom we are working. The clients can make this information available to us in soft copy format.

We encourage the client to provide such information on our secured portal, Business Monitor OneHub, instead of sharing by email. On this site the client controls information they have uploaded and can remove it themselves. Such information has restricted access and is accessible only by Business Monitor management.

Clients are advised to remove such information from OneHub after the applications have been completed. If the client does not remove the information Business Monitor may do so. Business Monitor has procedures in place to conduct an annual review of soft copy materials collected from clients. Materials which are no longer required for application and are outside our retention policies will be removed and securely destroyed.

Sensitive Information Security

We take reasonable steps to ensure that sensitive information and any information that has potentially serious adverse consequences if misused, is only accessible by those in Business Monitor who need access to it.

Access to and Correction of Information

If an individual wishes to obtain access to the personal information we hold about them, they should contact the Business Monitor Privacy Co-ordinator. They will need to be in a position where they can verify their identity. Business Monitor may impose a moderate charge in providing access. We may refuse access if it would interfere with the privacy rights of other persons or if it breaches any confidentiality that attaches to that information, otherwise efforts will be made to obtain the information as soon as reasonably possible. An individual can ask us to correct personal information that we hold about them if they believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.

Destroying and De-identifying Information

We destroy or permanently de-identify personal information when it is no longer required for any purpose for which it may be used or disclosed. Where it is not practicable to destroy or deidentify electronic data, we will take reasonable steps to prevent inadvertent access.

How to make Inquiries and Complaints

Individuals can make further inquiries or complaints about our privacy policy to our Privacy Coordinator whose contact details are:

Dianne Gibert, 03 9555 3855, dianne@businessmonitor.com.au .

Complaints may also be made to the Office of the Australian Information Commissioner. http://www.oaic.gov.au/about-us/contact-us-page .

Contact Information

Service Excellence Consulting Pty Ltd trading as Business Monitor

Suite 19, 5a Hartnett Close, Mulgrave VIC 3170

Ph: 03 9555 3877

Email: business@businessmonitor.com.au